Cancel Policy

At Roylia, we understand that plans can change. This Cancel Policy explains when and how you can cancel an order placed through our website.

Order Cancellation

Orders may be canceled only before they have been processed or shipped.

Since we begin processing orders quickly to ensure fast delivery, we encourage you to contact us as soon as possible if you wish to cancel your order.

If your cancellation request is approved before processing begins, you will receive a full refund to your original payment method.

Orders That Have Already Been Processed

Once an order has entered processing, has been prepared for shipment, or has been shipped, it can no longer be canceled.

If you no longer wish to keep the item after receiving it, you may request a return in accordance with our Return & Refund Policy.

How to Request a Cancellation

To request an order cancellation, please contact our customer support team with:

Your full name

Order number

Email address used for the purchase

Reason for cancellation (optional)

We will review your request and confirm whether your order is still eligible for cancellation.

Customized or Special-Order Items

Any personalized, customized, or special-order products cannot be canceled once production or processing has begun, unless required by applicable law.

Promotional Orders

If your canceled order included promotional pricing, discounts, or free shipping offers, those promotions may no longer be available if you place a new order later.

Refunds for Canceled Orders

If your cancellation request is approved, your refund will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider.

Roylia's Right to Cancel Orders

Roylia reserves the right to cancel any order at our discretion for reasons including, but not limited to:

Payment authorization failure

Suspected fraudulent activity

Pricing or listing errors

Product availability issues

Incorrect or incomplete shipping information

Circumstances beyond our reasonable control

If we cancel your order after payment has been received, you will receive a full refund.

Contact Us

If you have any questions about this Cancel Policy or need assistance with your order, please contact us.

Business Name: Art Dreams LLC

Store Name: Roylia

EIN Assigned: 33-2170119

Home Address:
4901 Seminary Rd
Alexandria, VA 22311
United States

Company Address:
904 Woodson Rd A
Baltimore, MD 21212
United States

Phone: +1 (352) 642-4699

Email: support@roylia.store

Customer Service Hours

Monday – Saturday: 9:00 AM – 6:00 PM

Sunday: Closed

Public Holidays: Closed