Refund policy

At Roylia, customer satisfaction is important to us. We are committed to providing high-quality lighting products and home lighting solutions. If you are not completely satisfied with your purchase, we're here to help. Please review our Return & Refund Policy below.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

Be unused and in its original condition.

Be returned in its original packaging.

Include all original parts, accessories, manuals, and protective materials.

Be accompanied by proof of purchase or your order number.

Non-Returnable Items

The following items are not eligible for return:

Products that have been installed, used, or damaged after delivery.

Items returned without their original packaging or missing accessories.

Products showing signs of misuse, improper installation, modification, or abuse.

Clearance, final sale, or discontinued items (where applicable).

Gift cards.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

Your order number

Photos of the damaged or incorrect item

Photos of the shipping packaging

A brief description of the issue

After reviewing your request, we will arrange a replacement, exchange, or refund when appropriate.

How to Request a Return

To start a return, please contact our customer support team with the following information:

Full Name

Order Number

Reason for the return

Email: support@roylia.store

Once your request is approved, we will provide detailed return instructions.

Please do not return any items without prior authorization, as unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

A damaged product

A defective item

An incorrect item shipped by Roylia

We recommend using a trackable shipping service or purchasing shipping insurance, as Roylia cannot guarantee receipt of returned packages.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Original shipping charges are non-refundable unless the return is the result of our error or a defective product.

Exchanges

If you would like to exchange an item for a different model, finish, or style, we recommend returning the original item (if eligible) and placing a new order.

If your product arrives damaged or defective, we will gladly provide a replacement whenever available.

Late or Missing Refunds

If you have not received your refund:

Check your bank account again.
Contact your credit card provider, as refunds may take several business days to appear.
Contact your bank, as processing times can vary.

If you have completed these steps and still have not received your refund, please contact our customer support team.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us.

Business Name: Art Dreams LLC

Store Name: Roylia

EIN Assigned: 33-2170119

Home Address:
4901 Seminary Rd
Alexandria, VA 22311
United States

Company Address:
904 Woodson Rd A
Baltimore, MD 21212
United States

Phone: +1 (352) 642-4699