Shipping policy

Thank you for shopping with Roylia. We are committed to delivering your order quickly, securely, and reliably. Please review our shipping policy below for information about order processing, shipping times, and delivery.

Shipping Locations

Roylia currently ships within the United States only.

At this time, we do not offer international shipping.

Order Processing Time

Processing Time: 1–3 business days

Orders are processed Monday through Saturday, excluding public holidays.

Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.

Please note that processing time is separate from shipping time.

Shipping Time

After your order has been processed, it will be shipped using our Standard Shipping service.

Estimated Delivery Time:

Standard Shipping: 5–8 business days

While we strive to meet these delivery estimates, shipping times may vary due to weather conditions, carrier delays, holidays, or other unforeseen circumstances.

Shipping Costs

Shipping charges, if applicable, will be calculated and displayed during checkout before you complete your purchase.

Any available free shipping promotions will be clearly indicated on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow 24–48 hours for tracking information to become available after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

If an incorrect or incomplete shipping address is provided, please contact us immediately. We will do our best to update your order before it ships.

Roylia is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect addresses provided by customers.

Lost, Delayed, or Damaged Shipments

If your package is significantly delayed, lost in transit, or arrives damaged, please contact our customer support team as soon as possible.

For damaged deliveries, please provide:

Your order number

Photos of the damaged item(s)

Photos of the shipping packaging

We will work with the shipping carrier to resolve the issue promptly.

Multiple Shipments

If your order contains multiple items, they may be shipped separately depending on product availability and warehouse location. You will receive tracking information for each shipment if applicable.

Delivery Delays

Although most orders arrive within the estimated timeframe, delays may occur due to:

Severe weather

High shipping volumes

Carrier service disruptions

Public holidays

Natural disasters or other events beyond our control

We appreciate your patience and understanding in these situations.

Contact Us

If you have any questions about shipping or your order, please contact us.

Business Name: Art Dreams LLC

Store Name: Roylia

EIN Assigned: 33-2170119

Home Address:
4901 Seminary Rd
Alexandria, VA 22311
United States

Company Address:
904 Woodson Rd A
Baltimore, MD 21212
United States

Phone: +1 (352) 642-4699

Email: support@roylia.store

Customer Service Hours

Monday – Saturday: 9:00 AM – 6:00 PM

Sunday: Closed

Public Holidays: Closed